FAQ

Can I drop my kids off whenever?

Absolutely! Our mission is to provide guilt free childcare for your children in a safe and fun environment. No catch or gimmicks, just an exciting time for your kids and a break for you!

What do I need to do to sign up?

The registration process is fairly easy. The first step is to fill out our registration form. This can be found either on our website under “First Time Forms”, or at the center. It typically takes about 10 - 15 minutes to fill out. You can drop off your paperwork beforehand or bring it in on your first intended visit. 

Are immunization records required?

We are required to have current immunization records on file for all children who are not currently enrolled in school. If your child is enrolled in school or a daycare other than Kids Castle Playcare, we require that you provide the full information including name, address, and phone number. Please note that if your child is not enrolled in school we do require immunization records to be up to date and accurate.

If your family has chosen to exempt your child from receiving immunizations we ask that you provide us with the State Vaccine Exemption Form.

Where will my child be?

We care for children ranging from 6 weeks old to 12 years old. For the safety of all children in our care, we have separate age-appropriate fun-filled areas. Our infant room - In this area the babies are stimulated based on their developmental stage. Our caregivers meet your child’s needs by following their individualized schedules. The toddler area - Filled with playhouses, puzzles, and plenty of toys there is never a dull moment in this room. Main floor - The BEAM in the center of the room serves as anything ranging from soccer to Frogz. BEAM is an award-winning gaming solution that turns any physical space to an immersive, active and highly addictive gaming experience for kids ages 2 and up. When your child is feeling a bit crafty they can head over to our craft area to create a masterpiece. On any evening you can find a majority of the kiddos battling it out in a Just Dance competition. At any given moment, there is fun to be had in every area; if it still sounds too good to be true bring your kids in for a tour!

What about food?

We provide a balanced breakfast, lunch, and dinner for an extra $4.00 per meal. Upon check–in we have forms at the front desk where you and your child can choose from a variety of meal options. Complete with a chocolate chip cookie, all of our cuisines have the kid stamp of approval! Snacks are served at 9:15am, 2:30pm, and 8:00pm at no extra cost to you. We know it is easy to get famished while enduring such an exciting adventure, so snacks can also be provided at any time during the day along with a refreshing cup of water. For on the go hydration we conveniently have a water fountain located inside the center as well.

Can I bring food?

You are more than welcome to pack a meal and/or snack as long as there are no nut products; we are a nut free facility. All meals brought from home can be refrigerated and heated up upon meal time if needed.

Who can pick up my child?

Unless an alternate arrangement has been made beforehand, only parents or legal guardians on the account can pick up a child. Your photo ID is required at the time of check-out. After verification we can store a photo of each parent in the account so that a photo ID is not required on future visits. If an alternate pick up is needed in an emergency situation, please notify the center by phone of the change. You will need to verify key information on your account in order to authorize pick up from someone other than a parent.

What about the staff?

The team at Kids Castle Playcare is made up of fun, caring, and passionate individuals with one common goal: to provide a positive and safe experience for all the kids in their care. Finding team members who meet the standards set in place is both rigorous and thorough. We set out to interview those who show a true passion for children and having fun! Once past the interviewing phase, we perform extensive background checks including FBI fingerprinting. If all measures have been met thus far, our staff are trained in each area of the center and mentored by our best team members. Many of our staff have children of their own and wholeheartedly understand how difficult it can be to entrust your children in someone else’s care. For this reason all staff make it their personal mission to provide only the most nurturing environment for your little ones.

Do you change diapers?

Kids Castle Playcare pays great mind to the different hygiene needs of each child. For this reason, we regularly change diapers throughout the day. We have diaper change and potty break every hour. All children in diapers or who need a little assistance in the restroom will be changed and/or taken to the restroom at this time. We ask that you provide a diaper bag with diapers and wipes, and extra clothes for those kids that are still training. If you forget or run out of diapers or wipes it’s no problem! We have diapers in house for an additional $1.00 each.

How will I know what my child did at Kids Castle Playcare?

Typically your child will come home with something that they have made while here, and a story or two about all the friends they made. For our kiddos that can’t quite give you the full rundown of what they did, we take care of that. For infants, we ask that you fill out our “Infant Information Form”. The top half of the form is for you to provide us with general information about your child including their next expected time to eat, and any likes or dislikes. This is the platform in which you can set out your child’s schedule. Our caregivers will fill out the bottom half with their activities, food and bottle times, diapering, naps, and even their mood during their stay. A copy of this will be sent home with you at the end of each visit. For our toddlers, parents can fill out a “Toddler Form.” The staff fill in the bottom with information on how well your child ate, any naps taken, and all of the activities they participated in.

Is it just free play?

There is almost always a game or craft happening at Kids Castle. We follow a written schedule which is full of fun activities and games. In between all of the activities we have planned the kids are free to mingle and play. There is a BEAM, video game systems, computers, blocks, play kitchens, costumes and much more! We are constantly getting new and exciting things for the kids! Weekends at KCP are a blast as well! Each Friday and Saturday night are theme nights. All activities are centered on the theme which makes it easy for the kiddos to get involved. For dinner we have a pizza party complete and ice cream sundaes for dessert.

What is the Savings Plan?

The Savings Plan is a form of prepayment. The idea is to put money onto your account, and at each visit the total for the stay will be deducted from your balance. The incentive for pre-paying is that you receive a discount of 10%-20%. The $250 Savings Plan yields a 10%discount, the $500 Savings Plan will get you 15%, and the $1,000 Savings Plan will get you 20%. For example if you choose to put $250 on your account, you will pay $250 but we will actually load $275 onto your account, if you pay $500 we will load $575 onto your account, and if you pay $1,000 we will load $1,200 onto your families' account. The Savings Plan never expires. It is a great way to save some money!

Do we have to become members?

We have an annual registration of $40; this is inclusive of the entire family for a year starting the day you register. Once this is paid you become a “member”. All families are required to pay the registration and become members. However, we do allow first-time visitors without paying the registration but your hourly rate will increase by $2.00 per hour per child.

Will we need to make a reservation?

You are more than welcome to drop off the kiddos anytime you need us. For special occasions we do recommend making a reservation to guarantee space, especially on Friday and Saturday evenings and holidays. Because our infant rooms fill up fast, infant reservations are always recommended.

Do you offer camps or special programs?

At this time Kids Castle Playcare does not offer camps but we look forward to having them in the future!

Do kids nap at Kid's Castle Playcare?

Due to the fact that many of our children have different schedules and are typically here for short periods of time, we do not have a designated nap time. If you let us know that you would like your child to nap, we will certainly do our best. We have plenty of resting mats and soft blankets. If your child will be here in the evening and may get sleepy you are welcome to provide pajamas/sleepwear for your child to make the transition easier upon returning home from an exciting night at KCP!

Is Kids Castle safe and secure?

Keeping the children in our care safe is a top priority of the staff at KCP. Important measures are taken each day to insure the safety of all children. We encourage parents to stop by for information and tours; as a safety precaution the front office may request a valid state photo ID. Only staff is permitted in the play areas; parents may walk their children back if accompanied by a manager. For further security our center is equipped with security cameras focused on the entry and exit of the facility and in each room excluding private areas such as restrooms.

What happens if I am late?

In the event that you are unable to pick up your child by the centers closing time there will be a fee of $1.00 per minute per child assessed to your total. For example if you have 2 children and arrive 10 minutes after the center has closed, there will be an additional $20 charged in addition to the total accumulated for the stay. Our evening play crew appreciates your acknowledgment of this policy.

Tel: 281-547-8555  

6922 W. Rayford Rd., Suite 200, Spring, TX 77389

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